Return & Exchange Policy

Return Policy

We offer refunds / exchanges within the first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging; (iii) if the item that you purchased on a sale, is not eligible for a return or exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Please note that the return shipment will need to be arranged by the customer.

You agree that there may be a certain category of products or items that are exempt from returns or refunds. Such categories of products would be identified to you at the item of purchase. For exchange/return accepted request(s) (as applicable), once your returned product or item is received and inspected by us, we will send you an email to notify you about receipt of the returned or exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e., return or exchange) will be processed in accordance with our policies.

Exchange Process in India

• Step 1: To initiate a return/exchange, please contact us at info@truetones.in or WhatsApp us at +91 9799960651 within 2 days of delivery.
• Step 2: After contacting us, please wait for our team's confirmation to proceed with the return/exchange. We will arrange a pickup through our courier partner. Should pickup service not be available in your area, we kindly request that you ship the item to the address provided.
• Step 3: Carefully package the item in its original packaging and send it back to us. Detailed return shipping instructions will be provided in our email correspondence.
• Step 4: Once the item is picked up, it will be sent to our warehouse for a thorough quality check. This process typically takes between 4 and 19 days, depending on your location and the date of pickup.
• Step 5: After the item successfully passes our quality check, store credit will be issued within 24 hours. Please note that a fee of Rs.199 will be deducted for both pickup and return shipping, totaling Rs. 199. This charge covers the costs of return processing, packaging, and delivery. Thank you for your understanding. The remaining amount will be converted into store credit, which will have no expiry date and can be used at your convenience.

Exchange Outside India

Please be advised that we do not offer exchanges or returns for orders shipped internationally. We appreciate your understanding in this matter.